Goodbye Waiting, Hello Loyalty - resolve any customer issue instantly

Shipped AI delivers a VIP experience every time, without scaling your costs

Instant resolutions

Cut customer issue times and backlogs

Comprehensive Suite

Self-service resolutions and on-demand AI-led stack for a total experience

$0 Issues

Lower your cost to serve your customers

Global Support

900+ carriers supported, FX capabilities and localization

A simpler, faster, better customer experience

One destination to resolve any issue

The Shipped Suite order center resolves any post-purchase issue in one place

No more waiting for support agents

Eliminate the delays in email response time with instant resolutions

Transform bad experiences into 5 star reviews

Prevent negative reviews from poor delivery experiences, reducing churn and increasing lifetime value.

What Leading Brands Have to Say

Touch of Modern lowers support costs 74%

“One of the easiest decisions we’ve made”

One Kings Lane improves resolution time by 320%

“It gave peace of mind for everyone involved”

We Sell Mats cuts support tickets by 55%

“Honestly, it’s on autopilot”

What Shoppers have to say

Shipped’s 99% CSAT rating elevates the reputation of our e-commerce merchant partners. Dozens of shared their reviews on Trustpilot.

With all of the crazy delivery issues, items delivered to the wrong address, porch pirates and delivery people who take the package after the take a photo of having delivered it, this is a great option.

They really responded very fast, once I informed them about the defective product I received, they contacted me back and said they would replace it immediately and ship out in one business day, and I received a brand new product with in a couple of days, I was very pleased with there friendly and fast response.

I used Shipped’s app to request assistance to track my delayed parcel. They emailed me the next day and followed up with locating the parcel. The following day, upon its delivery when I wasn’t at home, they emailed me again to inform me of its delivery, with photos of its drop off spot and confirmed it was sent to my condo. Excellent and efficient service.

Excellent experience. The lamp was broken when I opened the package, although there was no damage to the box itself. After contacting and submitting the picture, the claim was approved right away, Shipped contacted the seller, and arranged the replacement. Couldn't have gone better than that!

Fedex lost/indefinitely delayed my shipment. A waited through the delays for a month or so. I called to resolve the issue to no avail. So I filed a claim with shipped an they quickly issued me a refund and resolved the issue in minutes.

I ordered some folding knives from Touch of Modern and when they arrived I noticed the blades were bent. I took photos showing the issue and sent them in. Before I knew it the purchase was refunded, amazingly fast. Shipped took prompt action resolving the situation almost to the point of it not happening.

I had wonderful service! I received a shipment of two lamps, and one lamp was broken. They gave me no delay in refunding my entire purchase.

Fast and easy implementation

One-click install for major commerce platforms, ready to use iOS and Android SDKs and dedicated dev support for custom built API integrations. Go live with Shipped Shield in just 10 minutes.

Touch of Modern
lowers support costs
74% with Shipped AI

Touch of Modern wanted to eliminate the headache dealing with damaged, lost and stolen products. After an extensive search, they chose Shipped. Here’s how it transformed their customer experience.

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Lower Support Costs

8 out of 10 customers choose to buy Shield

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Customer Satisfaction

Delivery failures are resolved within minutes rather than days

$ 0 k

Profit Boost

Shipped Shield uplifts annual profits by 13%